Maestros de Taxco Vintage Mexican Silver Jewelry
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Sales Policy
RETURN POLICY
After you receive your purchase, if you have concerns or wish to return an item, PLEASE call or send us an e-mail within the first 3 days of receipt. We will not accept returns if you do not contact us to advice your return. Items to be returned must be free of damage and returned in the original condition in which they were shipped. Items must be returned within 7 days of receiving them. Shipping charges are not refundable. We offer a 100% money back guarantee in all our items returned for any reason within the 7 day timeframe described herein.

PLEASE DO NOT SHIP ANY ITEM BACK TO US WITHOUT FIRST CONTACTING US.

SHIPPING INSURANCE CLAIMS:

Upon receipt of your purchase, please inspect the package and the item and make sure there is no damage caused during transit. In order for us to submit a claim to the insurance, all original packing materials need to be saved. Contact us immediately if your package or item shows any signs of damage due to shipping and handling.

All trade shows sales are FINAL and do not qualify for any type of return.
Customer pays all return charges. Please return using USPS Priority with delivery confirmation and fully insured for the value of the item.

IMPORTANT NOTICES REGARDING RETURNS:
SPECIAL RETURNS. No returns will be accepted after 7 days of receipt. In special circumstances, returns may be accepted but need to be authorized by us in writing. Acceptance of any late returns will be at our discretion and upon agreement. The return agreement must be reached before any items are accepted back. These returns are considered SPECIAL RETURNS. Special Returns will not be refunded but can be exchanged for other merchandize listed in our site. A re-stocking fee will be charged for any authorized Special Returns. This fee equals 15% value of the items purchased and will be discounted from the store credit issued after the return is completed. This fee is not negotiable.
Also, to accept any returned items we must first inspect the items to insure their condition corresponds to the original condition at the time of sale.

SHIPPING AND HANDLING POLICY
We ship USPS Priority Insured with Delivery confirmation.
Additional charges if overnight shipping or International.

We accept Paypal, Visa, MC, American Express and Discovery for US customers. International customers must contact us for payment instructions. We also accept money orders or cashiers checks. SORRY NO PERSONAL CHECKS.

California customers pay CA sales tax

SPECIAL INSTRUCTIONS FOR INTERNATIONAL CUSTOMERS
Please contact us for shipping charges

International purchases are shipped ONLY after payment clearance

STABLISHED CUSTOMERS

Established customers are those who have purchased from us at least once before and did not return their item. Dealers are not eligible for any discounts offered to our ESTABLISHED CUSTOMERS. Under special circumstances, we reserve the right to determine if a customer qualifies as an ESTABLISHED CUSTOMER.

DISCOUNTS TO DEALERS

We gladly offer special discounts to our fellow dealers. Please contact us for specific details.

Thank you.

 
 


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